Your privacy matters to us. This Privacy Policy explains how labet collects, uses, stores, and protects the personal information of players on our Philippines mobile sports betting and casino-style entertainment platform. By registering an account or using any part of the platform, you agree to the practices described here. Please read this page carefully so you understand your rights and how your data is handled.
A clear breakdown of the personal data labet gathers and the purpose behind each category.
When you create an account on labet, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify your identity, confirm you meet the minimum age requirement for gaming in the Philippines, and set up your account securely. We also collect your preferred currency, which defaults to Philippine pesos, and your country of residence to ensure the platform is available and appropriate for your location. Without this information, we are unable to create a valid account or provide access to any platform features. All registration data is stored securely and used solely for account management and regulatory compliance purposes.
To process deposits and withdrawals in Philippine pesos, labet collects payment method details, transaction amounts, timestamps, and reference numbers associated with each financial activity on your account. We do not store full card numbers or sensitive authentication credentials directly; payment processing is handled through secure, compliant third-party payment gateways that operate under their own data protection standards. Transaction records are retained for the period required by applicable financial regulations and anti-money laundering obligations in the Philippines. These records allow us to resolve disputes, investigate irregular activity, and provide you with an accurate account history at any time. You can review your transaction history directly within your account dashboard.
labet automatically collects data about how you interact with the platform, including the pages you visit, the markets and games you engage with, bet amounts, session durations, and device or browser information. This usage data helps us understand player behaviour in aggregate, improve the platform experience, and identify any technical issues that may affect performance on mobile or desktop. Betting activity records are also used to fulfil our responsible gaming obligations — for example, to detect patterns that may indicate problem gambling and to apply any self-imposed limits you have set. Device identifiers and IP addresses may be logged to support fraud prevention and to ensure that access to the platform complies with geographic restrictions. This data is not used to build individual advertising profiles or sold to marketing companies.
In line with Know Your Customer (KYC) requirements applicable to online gaming platforms serving the Philippines market, labet may request copies of government-issued identification, proof of address, or source-of-funds documentation at certain points during your account lifecycle. These documents are used exclusively for identity verification, age confirmation, and anti-money laundering compliance — never for any other commercial purpose. Verification documents are stored using encryption and access is restricted to authorised compliance personnel only. Once verification is complete and the relevant retention period has passed, documents are securely deleted in accordance with our data retention schedule. If you have questions about the verification process, the FAQ page provides further guidance.
When you contact labet's support team or submit a query through any available channel, we retain a record of the communication, including the content of your message, the date and time it was received, and any resolution steps taken. This information is used to resolve your issue effectively, maintain a history of interactions for quality assurance, and improve our support processes over time. Communications data is not shared with third parties for marketing purposes and is accessible only to support staff with a legitimate need to review it. If you provide feedback or participate in any optional surveys, that information may be used in anonymised form to guide platform improvements. You may request a copy of your support history at any time by contacting us through the details provided on this page.
labet uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting core functionality such as login persistence and security token management. We may also use analytics cookies to understand aggregate traffic patterns and identify areas of the platform that need improvement — these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit your experience on the platform. No third-party advertising cookies are placed on the labet platform without your explicit consent.
We use your information only for the purposes described here — and we are clear about when it may be shared with others.
Your personal data is used to create and maintain your account, process deposits and withdrawals in Philippine pesos, deliver betting and gaming services, and communicate important account-related updates. This is the primary purpose for which your data is collected and the legal basis for most of our processing activity. Without this processing, we cannot provide you with access to the labet platform or fulfil our contractual obligations to you as a registered player.
labet is required by applicable laws and licensing conditions to verify player identities, monitor transactions for suspicious activity, and maintain records for audit purposes. Your data may be processed to fulfil these obligations, including sharing with regulatory authorities where legally required. Fraud prevention measures may involve automated checks on account activity, and in some cases, manual review by our compliance team. These processes protect both the platform and legitimate players from financial crime and abuse.
We use your activity data to monitor for signs of problem gambling and to apply any limits or restrictions you have set through the Responsible Gaming tools. This processing is carried out in your interest and forms part of our duty of care as a gaming operator. Where our systems detect patterns of concern, a member of our team may reach out to you directly. This is not marketing — it is a welfare check, and you can opt out of proactive contact while still retaining access to self-help tools.
Aggregated and anonymised usage data helps us understand how players navigate the platform, which features are most valued, and where technical improvements are needed. This analysis does not identify individual players and is used solely to enhance the quality and reliability of the labet experience for all users in the Philippines.
labet does not sell your personal data to third parties under any circumstances. However, there are limited situations in which your data may be shared with external parties, and we are transparent about each of them.
To process financial transactions, we share the minimum necessary payment information with our authorised payment gateway partners. These partners are contractually bound to handle your data securely and may not use it for any purpose beyond processing the specific transaction.
Where required by law, court order, or the direction of a competent regulatory authority in the Philippines, labet may disclose account or transaction data. We will only do so to the extent required and will notify you where legally permitted to do so.
We may engage trusted third-party service providers to assist with identity verification, platform hosting, or customer support infrastructure. These providers act as data processors under our instruction and are prohibited from using your data for their own purposes. All such arrangements are governed by data processing agreements that meet applicable privacy standards.
As a player based in the Philippines, you have rights over your personal data that labet is committed to upholding. You may exercise any of the following rights by contacting our support team:
How long we keep your data, how we protect it, and what happens when this policy changes.
labet retains personal data for as long as your account remains active and for a defined period after closure, as required by financial regulations, anti-money laundering laws, and gaming licensing conditions applicable in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy regulatory audit requirements. Usage and activity data that is not required for compliance purposes is anonymised or deleted on a rolling basis once it is no longer needed for the purpose for which it was collected. If you request account closure, we will confirm the applicable retention period for your data at that time. Once the retention period expires, your data is securely and permanently deleted from our systems.
labet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive data at rest is stored using encryption appropriate to its classification. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations. We conduct regular reviews of our security practices and update them in response to emerging threats or changes in applicable standards. While no system can guarantee absolute security, labet takes its data protection responsibilities seriously and acts promptly to address any identified vulnerabilities or incidents.
labet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer to players in the Philippines. When material changes are made, we will notify registered players through a notice on the platform or via the contact details associated with their account prior to the changes taking effect. The date at the top of this page indicates when the policy was last reviewed and updated. Continued use of the platform after the effective date of any revision constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform.
If you have any questions about how labet handles your personal data, or if you wish to exercise any of your data rights, you can reach our support team at the contact details below. You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions and Responsible Gaming pages for related information. We are committed to responding to all data-related enquiries promptly and transparently.
support at labet.fun